Customer Service

The following information should answer any questions you may have about purchasing supplies through DSCM. If your question is not answered below, please feel free to contact us.

What is the return and exchange policy?

To return or exchange product(s), please follow the procedures below within five days of receipt.

  1. Call Diabetes Supply Center at (402) 399-8444 (Omaha) or (800) 779-3374 (outside Omaha) to obtain a return goods authorization number (RGA#). This number must be written on the outside of return packages as described below.
  2. Return the product(s) to:
    Diabetes Supply Center, RGA# _____
    2910 South 84th Street
    Omaha, NE 68124
  3. Package must include:
    • Original invoice indicating your daytime phone number
    • RGA# written on the OUTSIDE of return package as indicated above
    • Product(s) to return/exchange in original packaging

Returns/exchanges will be inspected prior to approval. If product(s) have been used or damaged, return/exchange will not be approved. We will notify you if your return/exchange is not approved. Prescription items are not refundable.

How do I get set up as a patient with Diabetes Supply Center? When can I expect my prescription to be shipped?

Once we receive your new patient paperwork, along with front-and-back copies of your insurance card and photo ID, we will enter you into our system. Your insurance coverage will be verified at that time and prescription requests sent to your physician. We will be able to confirm your first order as soon as your physician replies to our request. Please make sure to include your doctor’s first and last name along with a valid phone number. The time period between when we receive your information and get prescriptions is generally dependent upon how quickly your doctor replies to our request. Insurance verification is usually completed the same day.

Orders can typically be sent out within 24 to 72 hours after receiving a prescription, as long as a valid form of payment is on file. All deductibles, copays, and shipping charges are due when your order is placed.

Will you accept my insurance?

We are in-network with most major insurance companies including, but not limited to, Blue Cross Blue Shield, NE Medicaid, IA Medicaid, Aetna, and Coventry. However, each plan may have its own network. The only way to be sure is to contact your insurance company. We would be more than happy to do this for you upon request.

What will my insurance cover? How much will this cost?

Each insurance company and each plan has its own list of covered services and benefits. Each company also has its own contract with us regarding cost and coverage of items. Some items may apply toward your deductible, while others may be processed through your prescription drug card. There is no way for us to be able to tell you with 100 percent certainty that an item will be covered (or how it is covered) until we contact your insurance company and verify your benefits.

If you are interested in becoming a patient with us, we would be more than happy to contact your insurance company for you and confirm if an item is covered. We will not be able to give you a cost estimate until we have a prescription on file from your physician.

Information given is an estimate. Exact benefits will not be determined until the claim has been processed.

Do you carry belt clips for insulin pumps?

Yes. You can find insulin pump belt clips in our products section.

Can I get my insulin and test strips filled here, or do you only carry pump supplies?

We can fill all of your prescriptions for test strips, pump supplies, oral medications, and other maintenance medications.

Do you carry skins for the Dexcoms?

No, we do not. We do, however, have the sensors in stock and can have the receiver and transmitter drop shipped to you.

Are you open on weekends?

We are open on Saturdays. Our regular hours are:

Monday–Friday, 8 a.m.–6 p.m.
Saturday, 9 a.m.–1 p.m.

Do you honor manufacturers’ discount cards?

Yes, unless your insurance is government or state funded.

Do you have an automatic refill program?

Yes. All you need to do is create a login profile and check the box for automated refills.  

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