Return Policy

Please inspect your package immediately and ensure all items received match the packing slip.

Diabetes Supply accepts return of saleable items in accordance with the policy specified below. To request a return or exchange, please contact us at 1-800-779-3374.

Returns are subject to the following criteria:

  1. Return requests must be made within 5 days of receiving product and authorized by Diabetes Supply.
  2. Returned product must be received within 10 days of the return authorization.
  3. For returns that are a result of a Diabetes Supply error, Diabetes Supply will provide a prepaid shipping label.       All other shipping costs will be the responsibility of the patient.
  4. Claims will be adjusted and credits will be applied to the patient’s account upon receipt of product, warehouse inspection and approval of saleable condition (See below for details).

Return of New System

Insulin Pumps and Continuous Glucose Monitors are eligible for return up to 30 days after receipt with manufacturer approval. Supplies purchased with a new system may be returned if in saleable condition.

Orders cancelled after the item has shipped are subject to standard return policies.  

An item is considered saleable if it is in the original packaging, the packaging is unopened, all safety seals are intact and there is no writing present.

Customer will not be reimbursed for any non-saleable items.

Medications are not returnable by law.

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